NVIDIA and Salesforce Launch Koa CRM Model with 3x Fewer Errors

NVIDIA's Koa CRM reasoning model, built on the NVIDIA Nemotron 3 Super, demonstrates a performance improvement with 3x fewer errors in CRM actions compared to leading models. This model is trained on a synthetic dataset spanning nearly three decades and covers over 14 industries. Currently, 70% of models are open, a significant increase from 30% at the beginning of last year. Koa is set to enter customer pilots in October 2026, with general availability expected in Winter 2026 across U.S. regions. Jensen Huang emphasized the importance of safety in AI development, stating, "Safety is paramount in a lot of ways. It’s job one." Rohan Kumar confirmed that Koa was developed without using any customer data, reinforcing a commitment to data privacy. Huang also claimed that every enterprise would become an AI company, highlighting the transformative potential of AI across industries.