Sentiment Analysis and Customer Satisfaction Prediction on E-Commerce Platforms Based on YouTube Comments Using the XGBoost Algorithm

Ridho Benedictus Togi Manik, Muhammad Aqil Ramadhan, Ihsan Maulana Yusuf, Luluk Muthoharoh, Ardika Satria, Martin Clinton Tosima Manullang

By Callan Zhang · May 6, 2026 · Editorial standards →

Summarised from the primary source with AI assistance under human editorial oversight. Turing Wire is not a primary source — read the original for the authoritative account.

Source: arXiv cs.CL