Barclays Expands Use of Anthropic's Claude to Enhance Operations

On October 1, 2026, Barclays announced an expanded collaboration with Anthropic to scale the Claude AI system across its operations. This initiative aims to enhance client experiences and streamline internal processes for the bank's 20 million retail customers in the UK. Currently, 16,000 Barclays employees utilize the Colleague Knowledge Assistant, which has processed 1 million searches and 120,000 emails daily in Global Markets. By the end of 2026, Barclays anticipates a 50% adoption rate of Claude Code among developers, with a majority expected by 2027 among software engineers. Anne Marie Darling, Group Co-Chief Operating Officer at Barclays, emphasized the importance of technology's impact on customers and colleagues. Craig Bright, also a Group Co-Chief Operating Officer, noted that AI is reshaping software engineering and cybersecurity. Paul Smith, Chief Commercial Officer at Anthropic, described the partnership as a significant milestone for their operations in the UK.