Amazon Blocks Meta's Muse AI Agent from Online Shopping Access

On September 21, 2026, Amazon blocked Meta's AI agent Muse from accessing its shopping platform, Amazon.com. This decision follows Muse's launch on September 8, 2026, where it quickly became the most-downloaded free app within a week. Amazon cited concerns over security risks, specifically that Muse does not identify itself as an AI while browsing and appears to store customer data. In response, Meta stated that Muse has no access to passwords or payment details. This action comes shortly after Meta signed a billion-dollar deal with Amazon for cloud chips in April 2026, indicating a complex relationship between the two companies. The blocking of Muse could limit its functionality in e-commerce, impacting how users interact with AI in shopping environments.